PRIVACY
POLICY

Information You Provide Directly

When you book a service, create an account, or contact us, we collect information you voluntarily provide. This includes your first and last name, email address, phone number, vehicle details (year, make, model, color, license plate), service address, and any notes or special requests you include with your booking.

Information Collected Automatically

When you use our website, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This information is used to improve our website and diagnose technical issues.

Information From Google Sign-In

If you choose to sign in using Google, we receive basic profile information from your Google account, including your name, email address, and profile photo. We do not receive your Google password. You can revoke our access at any time through your Google account settings.

We use the information we collect for the following purposes:

• To schedule, confirm, and manage your service appointments
• To contact you about your booking, send reminders, and provide updates on your service status
• To process and record payments
• To store and associate signed service contracts with your booking record
• To maintain records of your service history and vehicles
• To respond to your questions, feedback, or support requests
• To improve our services, website, and booking experience
• To send occasional updates about new services or promotions (you may opt out at any time)
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who help us operate our business (e.g., payment processors, email delivery services, cloud hosting). These parties are contractually obligated to protect your information and may only use it to perform services on our behalf.
• Legal Requirements: We may disclose information if required by law, subpoena, court order, or to protect the rights, property, or safety of Precision Auto Care, our customers, or others.
• Business Transfers: If Precision Auto Care is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share information for any other purpose with your explicit consent.

Your information is stored in a secure database hosted on industry-standard cloud infrastructure. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

These measures include encrypted data transmission (HTTPS/TLS), secure session management, access controls limiting which personnel can view your data, and regular security reviews.

No method of electronic transmission or storage is 100% secure. While we take data security seriously and work hard to protect your information, we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

We use cookies and similar technologies to maintain your session when you are logged in, remember your preferences, and understand how visitors interact with our website. Cookies are small text files stored on your device by your browser.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly. In particular, staying logged in to your account requires session cookies to function.

We do not use advertising cookies or third-party tracking networks that follow you across other websites.

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information. We will honor such requests except where we are required to retain information by law or for legitimate business purposes (e.g., completed service records for accounting).
• Opt-Out of Marketing: You may opt out of receiving promotional emails at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.
• Data Portability: You may request a copy of your booking and account data in a portable format.

To exercise any of these rights, please contact us at the email address listed at the bottom of this policy. We will respond within 30 days.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account information is retained for as long as your account is active.
• Booking records, including vehicle information and service history, are retained for a minimum of 3 years for business and accounting purposes.
• Signed contracts and payment records are retained for a minimum of 5 years to comply with financial record keeping requirements.
• If you request deletion of your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

Our website may contain links to third-party websites or services (such as social media platforms). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party services you visit.

Our use of Google Sign-In is governed by Google's Privacy Policy in addition to this policy. We receive only the profile information described above and do not have access to your broader Google account.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete the information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or through a notice on our website.

Your continued use of our services after changes become effective constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: